1. Introduction
Mindful Care Hubs ("we," "our," or "us") is committed to protecting your personal and health information. This Privacy Policy explains what we collect, how we use it, and your rights. This policy complies with HIPAA, HITECH, and Missouri state privacy laws.
2. Information We Collect
2.1 Personal Information
When you book services or contact us, we may collect: full name, email address, phone number, home address, date of birth, emergency contact, and insurance details.
2.2 Health Information (PHI)
Protected Health Information may include medical history, diagnosis, medications, treatment plans, and caregiver notes. This data is stored securely and shared only with authorized staff.
2.3 Technical Data
We automatically collect IP address, browser type, device info, and website usage through cookies and analytics tools to improve our services.
3. How We Use Your Information
- To provide, schedule, and deliver healthcare services.
- To process payments and manage billing.
- To communicate appointment reminders and health updates.
- To improve website functionality and user experience.
- To comply with legal, regulatory, and insurance requirements.
4. Information Sharing
We never sell your data. We may share information with:
- Care Team: Licensed professionals directly involved in your care.
- Insurance Providers: For claims processing and pre-authorization.
- Service Vendors: Secure platforms (e.g., payment processors) under strict confidentiality agreements.
- Legal Authorities: When required by law or court order.
5. Data Security
We implement industry-standard safeguards including encryption (TLS 1.3), secure servers, access controls, and regular security audits. While we take every precaution, no system is 100% impenetrable.
6. Cookies & Tracking
Our website uses cookies for functionality and analytics. You can disable cookies in your browser, though some features may not work. We do not use tracking for targeted advertising without consent.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Request a copy of your health records.
- Restrict how we use or share your PHI.
- Withdraw marketing consent at any time.
- File a complaint with the U.S. Department of Health & Human Services.
8. Children's Privacy
We do not knowingly collect data from children under 13 without parental consent. Parents or guardians may book services on behalf of minors.
9. Data Retention
We retain personal and health information for the period required by Missouri law and HIPAA — typically 7 years after the last date of service. After that, records are securely destroyed.
10. Third-Party Links
Our site may link to external resources. We are not responsible for their privacy practices. Please review their policies before sharing information.
11. Changes to This Policy
We may update this policy periodically. Significant changes will be posted on this page with a revised "Last Updated" date. We encourage regular review.
12. Contact Us
For privacy concerns, requests, or questions, contact our Privacy Officer:
Mindful Care Hubs — Privacy Office
4690 Whisper Lake Dr, Florissant, MO 63033
Phone: (314) 355-0638
Email: info@mindfulcarehubs.com